Good choice

Cred­ib­il­ity

En­vir­on­ment

So­cio-E­co­nom­ic

  • Aim/Focus
  • Standard organisation
  • Good to know
The aim is to encourage the whole industry to undertake continual improvement in terms of sustainability and to encourage consumers to adopt more sustainable ways of doing their washing, cleaning and household maintenance. The Charter is a scientific framework based on a lifecycle analysis (LCA). It promotes and facilitates a common industry approach to sustainability practice and reporting. A wide variety of activities and initiatives are covered, ranging from the human and environmental safety of chemicals and products, corporate social responsibility, occupational health and safety, efficient resource use and consumer information.
The initiative "Sustainable Washing and Cleaning" of the A.I.S.E. ("A.I.S.E.-Charter") is a voluntary initiative of the European washing, maintenance and cleaning industry. Specific product standards were developed to enable Charter member companies the opportunity to label more sustainable products with a product logo. Such products meet, for example, certain specifications for compaction, leading to lower and more efficient use of ingredients and packaging material. In addition, product packaging must be recyclable or reusable, if technically feasible.
The track record of the Charter from 2006 to the year 2020 shows, according to third-party verified reporting: 43% less energy consumption per ton of detergents produced, 55% less carbon dioxide (CO2) emissions per ton of detergents produced, 17% less packaging per sales unit and around 12 billion products with Charter product label.

Cred­ib­il­ity 59%

  • Availability of Scheme Structure
  • Independence of Scheme Owner from Certificate Holder
  • Availability of Standard
  • Public Consultation of Standard
  • Standard Review
  • Consistent interpretation of the standard
  • Procedure on Remediation
  • CAB Complaints Mechanism
  • Defined Duration of Certificate / License
  • Scheme Legal Status
  • Level of Conformity Assessment
  • Claims Policy
  • Sources of Finance
  • Standard-Setting Process
  • Stakeholder feedback
  • Assessment Methodology
  • Accredited/Approved CABs
  • Clarity of claims
  • Scheme Management
    16/21
    • Governance
      11/13
      • Does the scheme owner make its organisational structure available?
        Answer: Yes publicly
        Score: 2/2
        Possible answers
        • Yes (on request) (1 point)
        • Yes publicly (2 points)
        • No (0 points)
      • Is the scheme owner a legal entity, or an organization that is a partnership of legal entities, or a government or inter-governmental agency?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        A.I.S.E. Constitution (as amended in June 2017) https://www.aise.eu/search.aspx?q=constitution

      • Is there a mechanism by which the top decision-making body members are accountable to all stakeholders?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        The General Assembly is the governing body of A.I.S.E. The General Assembly shall be composed of all the members of the association. Each member entitled to vote shall appoint one delegate to carry its vote at the General Assembly. In case of two or more National Association members in one country, the delegates of these National Associations are entitled to only one common vote, to be cast by the delegate to whom they have given this authority. If the different delegates of the country cannot agree on one delegate to cast their one vote, those members are considered to be present at the meeting but to have abstained from voting. https://www.aise.eu/documents/document/20180525140639-aise_constitution.pdf

      • Do the voting procedures of the top decision-making body ensure that there is a balanced representation of stakeholder interests, where no single interest predominates?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)
      • Does the scheme owner make quantitative information on the income sources or financing structure of the scheme available?
      • Does the scheme owner have an internal quality management system available?
        Answer: No Information available
        Score: 0/2
        Possible answers
        • Yes (on request) (1 point)
        • Yes publicly (2 points)
        • No (0 points)
      • Is the scheme owner economically independent from the certificate holder?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        External and independent verification guarantees that all applicant companies are individually assessed on the same basis by a neutral, professional auditing body. Before a manufacturing company can join the Charter, it is visited by an external, independent verifier who must be satisfied that the company has the required CSPs in place, under control, and adequately applied. This verification process is part of the Charter Entrance Check and is designed to follow a well-defined path, directing attention in turn to each of the critical sustainability elements. https://www.sustainable-cleaning2020.com/verifier-area/

      • Does the scheme owner have sustainability-oriented goals and objectives?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)
      • Does the scheme owner have a strategy for meeting its sustainability-oriented goals and objectives?
        Answer: Yes publicly
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes (on request) (1 point)
        • Yes publicly (2 points)

        Source:

        The Agenda for Sustainable Cleaning The agenda for sustainable cleaning guides A.I.S.E. activities and represents a long-term commitment and responsibility to contribute to a sustainable future. A.I.S.E. defines its policies in line with the three elements of sustainability. They are: Economically successful A.I.S.E. aims to encourage sustainable delivery, in a free market based on sound science and ethical standards, competitively priced household and industrial cleaning products satisfying human needs, bringing quality and comfort of life. Socially responsible A.I.S.E. aims to contribute to society by developing voluntary actions over and above basic legal requirements, in order to support a sustainable society in which there is a high standard of public health, hygiene and safety. Environmentally sound A.I.S.E. actively assists the industry in efforts to be environmentally sound and reduce the potential ecological footprint of cleaning and maintenance products, by developing and promoting voluntary initiatives encompassing sustainable production, design and consumption at all stages of the product life cycle. Twin pillars A.I.S.E.’s strategic priorities to achieve this agenda and hence support the industry in realising its vision are organised around two main pillars of activities: product safety & innovation, and sustainability & end-user engagement. Core horizontal activities supporting these pillars in line with A.I.S.E.’s mission are advocacy & reputation, and management & members support. Solid foundations A.I.S.E. bases all its work on solid principles of science-based solutions, a commitment to constructive dialogue with stakeholders and clear and transparent communications to end-users. All of this is founded on, and supported by, our extensive membership base which underpins and fuels the powerful combination of insights, influence and expertise that A.I.S.E. brings to the table. https://www.aise.eu/about-aise/our-strategy.aspx

    • Impact
      5/5
      • Does the scheme owner have a system in place for measuring its impacts and progress towards its sustainability goals?
        Answer: Yes publicly
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes (on request) (1 point)
        • Yes publicly (2 points)

        Source:

        A key component of the Charter for Sustainable Cleaning is the commitment by all ordinary company members of the Charter to report annually to A.I.S.E. on a set of key performance indicators (KPIs). This allows A.I.S.E. to chart annually the industry's progress against the 2006 baseline data. https://www.sustainable-cleaning2020.com/home/reports

      • Does the scheme owner use the results of monitoring and evaluation for learning and improvements to its programme?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        A key component of the Charter for Sustainable Cleaning is the commitment by all ordinary company members of the Charter to report annually to A.I.S.E. on a set of key performance indicators (KPIs). This allows A.I.S.E. to chart annually the industry's progress against the 2006 baseline data. https://www.sustainable-cleaning2020.com/home/reports

      • Does the scheme owner make sustainability results from M&E available?
        Answer: Yes publicly
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes (on request) (1 point)
        • Yes publicly (2 points)
        • Not applicable (0 points)

        Source:

        A key component of the Charter for Sustainable Cleaning is the commitment by all ordinary company members of the Charter to report annually to A.I.S.E. on a set of key performance indicators (KPIs). This allows A.I.S.E. to chart annually the industry's progress against the 2006 baseline data. The A.I.S.E. Sustainability Report (merged with the A.I.S.E. Activity Report since 2010) sets out how the soap, detergent, and maintenance products industry is committed to continual improvement in its sustainability profile, at all stages of the product lifecycle through the A.I.S.E. Charter for Sustainable Cleaning. It presents information on the performance of the industry as a whole in Europe with regard to social, economic, and environmental issues, based on KPIs applied throughout the product lifecycle. https://www.sustainable-cleaning2020.com/home/reports

    • Supporting Strategies
      0/3
      • Does the scheme provide access to technical assistance for compliance with the standard?
        Answer: No
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
      • Does the scheme provide access to technical assistance beyond compliance with the standard?
        Answer: No
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
      • Does the scheme provide access to finance for enterprises seeking certification?
        Answer: No
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
  • Standard-Setting
    13/16
    • Is the standard made available free of charge?
      Answer: Yes publicly
      Score: 2/2
      Possible answers
      • Yes (on request) (1 point)
      • Yes publicly (2 points)
      • No (0 points)
    • Has a set of key sustainability issues in the sector or product lifecycle been defined in the standard-setting process?
      Answer: yes
      Score: 1/1
      Possible answers
      • No (0 points)
      • yes (1 point)

      Source:

      A.I.S.E. CHARTER FOR SUSTAINABLE CLEANING KPI Detailed Explanation Version 1 January 2021 “CHARTER 2020+” file:///Users/annwilkings/Downloads/KPI+Explanation+v20210101%20(1).pdf

    • Are the standard-setting procedures or a public summary of how stakeholders can engage made available?
      Answer: Yes publicly
      Score: 2/2
      Possible answers
      • Yes (on request) (1 point)
      • Yes publicly (2 points)
      • No (0 points)
    • Which stakeholders can participate in the standard-setting process?
      Answer: Members only
      Score: 1/2
      Possible answers
      • Members only (1 point)
      • Invitation only (1 point)
      • All stakeholders (2 points)
    • Are stakeholders who are directly affected by the standard provided opportunities to participate in standard setting?
    • Are draft standards field tested / piloted for relevance and auditability during the development process?
      Answer: Yes
      Score: 1/1
      Possible answers
      • Yes (1 point)
      • No (0 points)
      • Not applicable (0 points)

      Source:

      - summer 2018: pre-test on Charter 2020+ principles with Charter members in Belgium, France, Germany, the Netherlands and Poland - 15 April till 31 May 2019: intensive consultation with all Charter members and industry network on Charter 2020+ principles (see Charter Reference Document)

    • Does the scheme owner provide information on how the input received from consultations has been included in the final version of the standard?
      Answer: Yes publicly
      Score: 2/2
      Possible answers
      • Yes (on request) (1 point)
      • Yes publicly (2 points)
      • No (0 points)

      Source:

      https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation Charter product standards substantiation dossiers –available via “Sustainability Product Standards - Advanced Sustainability Profiles (ASPs)”

    • Do the voting procedures of the decision-making body responsible for standard setting ensure that there is a balanced representation of stakeholder interests?
      Answer: yes
      Score: 1/1
      Possible answers
      • No (0 points)
      • yes (1 point)
    • Is the standard reviewed and, if necessary, revised at least every 5 years?
      Answer: yes
      Score: 1/1
      Possible answers
      • No (0 points)
      • yes (1 point)
    • Does the scheme ensure that guidance is in place to support consistent interpretation of the standard?
      Answer: yes
      Score: 1/1
      Possible answers
      • No (0 points)
      • yes (1 point)
    • Are there procedures and guidance for application or interpretation of the standard to regional contexts?
      Answer: Not Applicable
      Possible answers
      • Yes (1 point)
      • No (0 points)
      • Not applicable (0 points)
    • Does the scheme owner have a complaints mechanism for the standard-setting process?
      Answer: No
      Score: 0/2
      Possible answers
      • Yes (on request) (1 point)
      • Yes, publicly (2 points)
      • No (0 points)
  • Assurance
    30/65
    • Assurance System
      14/17
      • Is there a documented assessment methodology for CABs to assess compliance with the standard?
        Answer: Yes publicly avilable
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes available on request (1 point)
        • Yes publicly avilable (2 points)
      • Is application (to get certified/verified) open to all potential applicants within the scope of the scheme?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        The Charter for Sustainable Cleaning is a voluntary lifecycle-based framework that promotes a common industry approach to sustainability practice and reporting. It is open to all market players in the detergents and maintenance products industry. https://www.sustainable-cleaning2020.com/home/how-does-it-work

      • Does the scheme owner require CABs to have an assessment fee schedule?
        Answer: Yes publicly avilable
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes available on request (1 point)
        • Yes publicly avilable (2 points)

        Source:

        Charter Reference document

      • Does the scheme owner require CABs to have a documented complaints mechanism in place for compliance decisions?
        Answer: Yes publicly available
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes available on request (1 point)
        • Yes publicly available (2 points)

        Source:

        Charter commitment letter (p 4): https://www.sustainable-cleaning2020.com/LIBRARY-Documentation/contracts/Commitment%20Letter-Ordinary-Member%20Ver20210101.doc?force_download=true “In case the Company is dissatisfied with any decision of A.I.S.E. in relation to Charter 2020+ on grounds that it may prejudice its interests, the parties shall first seek to settle the matter out of court. Should this fail, the matter shall be submitted solely and exclusively to binding arbitration in accordance with the rules and procedures of the Belgian Center for Mediation and Arbitration (CEPANI).”

      • Does the scheme owner make, or require CABs to make, summary certification/verification reports (with personal and commercially sensitive information removed) available?
        Answer: No (confidential)
        Score: 1/2
        Possible answers
        • No (no reports) (0 points)
        • No (confidential) (1 point)
        • Yes (on request) (1 point)
        • Yes publicly (2 points)

        Source:

        8) A.I.S.E. receives information about the success of the CSP Check Subject to authorisation by the visited company, the verifier will report the end-result to A.I.S.E. As indicated before, this report will only consist of the conclusion whether the visited company has passed the CSP Check. No reference is made to the details of the overall score, nor to the scores per question. The detailed CSP results are kept on the extranet for aggregation and benchmarking purposes. file:///Users/annwilkings/Downloads/VerificationProcedureCharterEntranceAdditionalCSPCheck_ver3_0_20200515.pdf

      • Does the certificate or license define the scope of assurance?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier Manufacturing companies committed to the A.I.S.E. Charter for Sustainable Cleaning as ordinary members are required to pass a Charter Entrance Check, and three years after an Additional CSP Check. which will continue to be performed every three years on a growing percentage of the production. These on-site checks are performed by an accepted independent verification organisation. The purpose of these CSP Checks is to determine if the applicant company has implemented the Charter Sustainability Procedures (CSPs) or equivalent management processes to the standard required by the Charter (i.e. six (6) essential CSPs which have to be in place at the time of the Entrance Check, covering a minimum of 75% of the company’s production, and six (6) additional which have to be implemented within three (3) years of the company joining the Charter, on more than 75% of the production). The company is responsible for organising the verification process in due time. The CSP check is irrespective of the checking of key performance indicators (KPI) and verification of compliance of products with Charter Advanced Sustainability Standards (ASP, i.e. the Charter product standards), which are centrally organised by A.I.S.E.with an independent third-party verifier. Manufacturing companies committed to the Charter will be asked to report – via the password protected Charter online platform – their annual data on all indicators before an indicated deadline. The individual company data will be kept confidential and will be automatically aggregated into the total industry data for the whole Charter area (= EU + Iceland, Liechtenstein, Norway, Switzerland, and the United Kingdom). The indicators are valid for all A.I.S.E. sectors (Household and Professional Cleaning & Health (PC&H)). Production coverage: The KPIs distinguish between a company’s total production and the production accounted for by the company’s sites as covered by the CSP verification (minimum 75% of total production). Most indicators relate to the latter, but not all. Where 100% of production is covered by the CSPs (as is the case for a great majority of Charter Ordinary Members) there will be no difference. However, companies are requested to consciously ensure that the correct basis for their KPI reporting is used. Some key economic data required for general information purposes:  Participating companies are asked to indicate in the introduction part of their annual report their total annual turnover in the A.I.S.E. product areas.  Companies are also asked to indicate in which sectors they are active (household, PC&H or both). https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

      • Does the scheme owner maintain or require CABs to maintain a publicly accessible list of certified or verified enterprises, or a list of verified products/product groups, or a list of members (in case of membership-based initiatives)?
        Answer: Yes
        Score: 1/2
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Yes incl. scope of certificate or license (2 points)
      • Does the scheme owner maintain a list of all accredited/approved CABs?
        Answer: Yes (publicly)
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes (on request) (1 point)
        • Yes (publicly) (2 points)
      • Does the scheme owner review their assurance system on a periodic basis?
        Answer: Ad hoc
        Score: 1/1
        Possible answers
        • Annual (1 point)
        • Every 3 years (1 point)
        • Every 5 years (1 point)
        • Ad hoc (1 point)

        Source:

        With the revision for Charter 2020+, the full CSP verification was simplified. file:///Users/annwilkings/Downloads/VerificationProcedureCharterEntranceAdditionalCSPCheck_ver3_0_20200515.pdf

      • Does the scheme owner require that clients and other affected stakeholders are notified of changes to the assurance requirements?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        Via newsletter and public announcement on A.I.S.E. website, workshops, members meetings, Charter Symposium in 2020 (open event)

      • Does the scheme owner allow partial certification by an enterprise, with requirements to increase the percentage of certified produce over time?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • yes (1 point)
      • Does the scheme owner have a documented assessment methodology for CABs that are assessing chain of custody?
        Answer: Not Applicable
        Possible answers
        • yes publicly available (2 points)
        • yes available on request (1 point)
        • No (0 points)
        • Not applicable (0 points)
    • Conformity Assessment
      13/25
      • Conformity Assessment Process
        2/3
        • What is the most independent type of conformity assessment required by the scheme?
          Answer: 3rd party
          Score: 1/1
          Possible answers
          • 1st party (0 points)
          • 2nd party (0 points)
          • 3rd party (1 point)
          • (0 points)
          • (0 points)

          Source:

          3) Company selects a Verifier and applies for admission Once the company feels ready for the on-site verification, they can apply for the CSP Check. To start the procedure, the company needs to contact a Verifier and make an appointment for the on-site visit. The Charter’s web-based system includes a search engine that allows the company to find a Verifier that is active in the company’s region. The company is free to choose any Verifier that is listed on the “accepted verifiers” panel. If the company would like to work with a verifier that is not yet listed, they need to ask the verifier to sign the “Verifiers Letter of Commitment” and submit it to A.I.S.E. The new Verifier will be listed on the Charter’s web-based system shortly after A.I.S.E.’s approval that the Verifier can provide sufficient proof of its official accreditation. The company has to apply for the verification by entering companies’ and verifier’s details (including the date of the on-site-check) into Charter’ web-based system. Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

        • Does the scheme owner define guidelines for decision-making to ensure that CABs use consistent procedures for determining compliance of clients with the standard?
          Answer: No Information available
          Score: 0/1
          Possible answers
          • Yes (1 point)
          • No (0 points)
        • Does the scheme owner require CABs to have a procedure in place for how clients are required to address non-conformities, including when a certificate or license is suspended or revoked?
          Answer: yes
          Score: 1/1
          Possible answers
          • No (0 points)
          • yes (1 point)

          Source:

          A.I.S.E. CHARTER FOR SUSTAINABLE CLEANING Procedure for the Charter Entrance Check and Charter Additional CSP Check by an Accepted Verifier (Version 3.0, 15 June 2020) If the outcome of the CSP Check is negative the company can apply for a second Check and redo the CSP Check latest after one year. NB: it is up to the company to inform A.I.S.E. https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

      • Sustainability Audits
        7/11
        • Does the scheme owner require CABs to be compliant with ISO/IEC 17065, ISO/IEC 17021, ISO/IEC 17020 or equivalent?
          Answer: No Information available
          Score: 0/1
          Possible answers
          • No (0 points)
          • Yes (1 point)
          • Not Applicable (0 points)
        • At least how often do clients undergo a full audit process?
          Answer: 2-3 years
          Score: 2/2
          Possible answers
          • 1 year or less (2 points)
          • 1-2 years (2 points)
          • 2-3 years (2 points)
          • 4-5 years (1 point)
          • 5 years or more (1 point)
          • Not applicable (0 points)

          Source:

          With the revision for Charter 2020+, the full CSP verification was simplified, recognising the growing demand on requested checks and audits: after a successful Entrance Check and the completion of three subsequent full CSP 3-yearly verifications, ordinary Charter members will annually run and formally record a self-evaluation on all CSPs and notify A.I.S.E of the outcome (in case the outcome is negative, the ordinary member is authorised to repeat the self-evaluation on all CSPs and will notify A.I.S.E of the outcome – should an ordinary member not pass successfully this second self-evaluation, A.I.S.E. will mandate an accredited Charter verifier to carry out a complete on-site CSP verification). The condition to apply the annual self-certification is that the company will demonstrate progress via its KPI reporting. In addition, A.I.S.E. will centrally organise random full CSP verifications, which will be carried out by a certified third-party verifier. Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

        • Is the frequency of an audit based in part on a risk assessment of the client?
          Answer: Not Applicable
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)
        • What type of activities are CABs required to undertake during a full audit?
          Answer: Field visit (incl. office visit & doc. review)
          Score: 2/2
          Possible answers
          • Document review (off-site) only (1 point)
          • Document review on-site (1 point)
          • Field visit (incl. office visit & doc. review) (2 points)
          • Not applicable (0 points)

          Source:

          5) Verifier performs the on-site verification The CSP Checks have been designed in such a way that the on-site visit can be performed in one day if the company is well prepared to provide the Verifier with immediate and correct evidence. How to provide evidence? There are two possibilities on how to provide evidence (the company is free to choose one of those): a) CSP check is not combined with an audit: there should be a debate on the nature of evidence before the check itself. Build on the training done by the company through the Charter online system, the verifier should identify possible gaps and inform the company what evidence in detail would be requested. b) CSP check is combined with an audit (e.g. in the context of an ISO or other standard): the evidence will be provided during the audit. Build on the training done by the company through the Charter online system, the verifier should identify possible gaps and inform the company what evidence in detail would be requested. Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

        • Does the scheme owner allow or require CABs to do unscheduled audits?
          Answer: Allowed
          Score: 1/2
          Possible answers
          • Allowed (1 point)
          • Required (2 points)
          • Not allowed (0 points)
          • Not applicable (0 points)

          Source:

          The condition to apply the annual self-certification is that the company will demonstrate progress via its KPI reporting. In addition, A.I.S.E. will centrally organise random full CSP verifications, which will be carried out by a certified third-party verifier. Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

        • Are auditors required to solicit external stakeholder input during the audit process?
          Answer: No
          Score: 0/1
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)
        • Does the scheme owner require CABs to follow a consistent report format?
          Answer: Yes
          Score: 1/1
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)

          Source:

          6) Verifier fills in the verification results and informs the company first The Verifier must use the electronic calculation and reporting files published on the protected ‘Verifiers section’ of the Charter extranet. These look very similar to the forms the company has been able to use during the training period. Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

        • Are the people making the compliance decision different from those engaged in the audit process?
          Answer: Yes
          Score: 1/1
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)

          Source:

          5.1.1. The Scoring Card The ultimate calculation and translation of a company' specific position is done through a complex mathematical model: the scoring card. Each CSP contains a number of domains that are to be covered by the verification. Each domain is weighed against the other in order to reflect its relevance in relation to the CSP. A.I.S.E. Charter for Sustainable Cleaning Guidance to the Entrance Check and Additional CSP Checks (Version 22 June 2020) https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

        • Does the scheme allow for group certification or verification?
          Answer: No Information available
          Score: 0/1
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)
      • Group Certification
        0/5
        • Is the group required to have an internal management system?
          Answer: No Information available
          Score: 0/1
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)
        • Is there a requirement that at least all group sites are visited during the period of validity of the certificate?
          Answer: No Information available
          Score: 0/1
          Possible answers
          • No (0 points)
          • Yes (1 point)
          • Not applicable (0 points)
        • Is there a sample size formula to determine the number of group members that is externally verified?
          Answer: No Information available
          Score: 0/2
          Possible answers
          • No (0 points)
          • Yes (1 point)
          • Yes based on risk assessment (2 points)
          • Not applicable (0 points)
        • Do the requirements on group certification/verification define the conditions under which a group member shall be suspended or removed from a group?
          Answer: No Information available
          Score: 0/1
          Possible answers
          • Member suspended from certification (1 point)
          • Member removed from a group (0 points)
          • Group suspension (0 points)
          • No repercussion (0 points)
          • Not applicable (0 points)
      • Chain of Custody
        0/0
        • Does the scheme owner require CoC CABs to be compliant with ISO/IEC 17020, ISO/IEC 17021, or ISO/IEC 17065 or equivalent?
          Answer: Not Applicable
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)
        • What is the most independent type of CoC conformity assessment required by the scheme?
          Answer: Not Applicable
          Possible answers
          • 1st party (1 point)
          • 2nd party (1 point)
          • 3rd party (2 points)
          • Not applicable (0 points)
        • What type of activities are CoC CABs required to undertake during a full CoC assessment?
          Answer: Not Applicable
          Possible answers
          • Document review (off-site) only (1 point)
          • Document review on-site (1 point)
          • Field visit (incl. office visit & doc. review) (2 points)
          • Not applicable (0 points)
        • Does the scheme owner require all enterprises that are physically handling the certified product to undergo a CoC audit if the product can be destined for retail sale as a certified, labelled product?
          Answer: Not Applicable
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)
      • Laboratory Testing
        4/6
        • In the documented assessment methodology, are test methods either referred to or included?
          Answer: Yes publicly
          Score: 2/2
          Possible answers
          • No (0 points)
          • Yes (on request) (1 point)
          • Yes publicly (2 points)
          • Not applicable (0 points)

          Source:

          Charter members can opt to use the Charter Product Standards, called 'Advanced Sustainability Profiles' (ASPs) where relevant to their products. Products which meet the requirements of these ASPs may then use a differentiated 'ASP' logo on pack which signifies not only that the manufacturer is committed to certain sustainability processes at the manufacturing level (the Charter Company Standards), but also that the product itself meets certain advanced sustainability criteria. ASPs are specific to A.I.S.E. product categories, whether in the household or in the professional cleaning & health sector, and companies are verified on their use of the ASP logo on a random basis by A.I.S.E., similarly to the KPI verification. The CSP check is irrespective of the checking of key performance indicators (KPI) and verification of compliance of products with Charter Advanced Sustainability Standards (ASP, i.e. the Charter product standards), which are centrally organised by A.I.S.E.with an independent third-party verifier. Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation A.I.S.E. CHARTER FOR SUSTAINABLE CLEANING KPI Detailed Explanation Version 1 January 2021 “CHARTER 2020+” Manufacturing companies committed to the Charter will be asked to report – via the password protected Charter online platform – their annual data on all indicators before an indicated deadline. The individual company data will be kept confidential and will be automatically aggregated into the total industry data for the whole Charter area (= EU + Iceland, Liechtenstein, Norway, Switzerland, and the United Kingdom). Indicator 8) PRODUCTS WITH ASP STATUS (contributes to SDGs 6, 12, 13, 15 + EU Circular Economy policy objectives) The Charter product dimension signifies via a differentiated logo on pack not only that the manufacturer is committed to the Charter sustainability processes at the manufacturing level, but also that the product itself meets specific advanced sustainability criteria created for several A.I.S.E. product categories. Those are called the Advanced Sustainability Profiles (ASP). This KPI aims at tracking progress of the Advanced Sustainability Profiles (ASP). It deals with the number of products with ASP logo placed on the market .Measuring Unit  Number of products placed on the market which carry the ASP logo per product category for which ASP criteria are available. KPI Detailed Explanation https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

        • Does the scheme owner require laboratories to be accredited according to recognized laboratory accreditation standards?
          Answer: Yes to other recognized standards
          Score: 1/2
          Possible answers
          • No (0 points)
          • Yes to ISO 17025 (2 points)
          • Yes to other recognized standards (1 point)
          • Not applicable (0 points)
        • Are there rules on random sampling and testing for the compliance monitoring?
          Answer: Yes
          Score: 1/1
          Possible answers
          • No (0 points)
          • Yes (1 point)
        • Is there a procedure to deal with non-compliant products manufactured by a client / licensee?
          Answer: No Information available
          Score: 0/1
          Possible answers
          • Yes (1 point)
          • No (0 points)
          • Not applicable (0 points)
    • Auditor Competencies
      1/7
      • Does the scheme owner define specific qualifications and competencies for CAB auditors?
        Answer: Yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)

        Source:

        II. How can a verifier join the panel of A.I.S.E.-accepted verifiers? To join the panel of A.I.S.E.-accepted verifiers, verification organisations need to be officially accredited by a government-recognised national accreditation service and sign the Verifier’s “Letter of Commitment”, to be sent to the A.I.S.E. Secretariat. Subsequently the verifier will be listed as Accepted Verifier (“Verifier”) on the Charter website (public part – name only) and on the Charter extranet (protected – full contact details including information about tariffs per country). Procedure for the Charter Entrance and CSP Checks by an Accepted Verifier https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

      • Does the scheme owner require that CAB auditors successfully complete training on the standard and its interpretation?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
      • Does the scheme owner require that CAB auditors successfully complete auditor training based on ISO 19011, or equivalent?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
      • Does the scheme owner require that new auditors have a probationary period where their competence in an audit is assessed or supervised?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
      • Does the scheme owner require that CAB auditors are evaluated at least every 3 years?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
      • Does the scheme owner have or require that CABs have a continuing professional development program in place?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
      • Does the scheme owner require that there are repercussions such as probation or suspension for the misconduct or poor performance of CAB personnel?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
    • Accreditation / Oversight
      2/16
      • Does the scheme require a documented accreditation or oversight mechanism?
        Answer: Yes publicly available
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes available on request (1 point)
        • Yes publicly available (2 points)

        Source:

        II. How can a verifier join the panel of A.I.S.E.-accepted verifiers? To join the panel of A.I.S.E.-accepted verifiers, verification organisations need to be officially accredited by a government-recognised national accreditation service and sign the Verifier’s “Letter of Commitment”, to be sent to the A.I.S.E. Secretariat. Subsequently the verifier will be listed as Accepted Verifier (“Verifier”) on the Charter website (public part – name only) and on the Charter extranet (protected – full contact details including information about tariffs per country).

      • Does the scheme owner require ISO 17011 compliance for ABs?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Is the accreditation or oversight body independent from the scheme owner?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • How often do assurance providers undergo a full accreditation or oversight assessment?
        Answer: No Information available
        Score: 0/2
        Possible answers
        • <1 year (2 points)
        • 1 year (2 points)
        • 2-3 years (2 points)
        • 4-5 years (1 point)
        • >5 years (1 point)
        • Not applicable (0 points)
      • Is the frequency of an accreditation or oversight assessment based in part on a risk assessment of the client?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
      • Does the scheme owner ensure that all CABs are free to apply to operate under the scheme, irrespective of their country of residence, size and of the existing number of providers already operating under the scheme?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Does the scheme owner accept CABs that are accredited/accepted by ABs to similar or generic scopes (proxy accreditation)?
        Answer: No Information available
        Score: 0/2
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Yes assess scheme-specific competence (2 points)
        • Not applicable (0 points)
      • Does the scheme owner require ABs or oversight bodies to have a documented complaints mechanism in place for compliance decisions?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Does the scheme owner require ABs or oversight bodies to have a procedure in place for how CABs are required to address non-conformities using a corrective action process?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Does the scheme owner require ABs or oversight bodies to make summary accreditation/oversight reports (with personal and commercially sensitive information removed) available?
        Answer: No Information available
        Score: 0/2
        Possible answers
        • No (0 points)
        • Yes (on request) (1 point)
        • Yes publicly (2 points)
        • Not applicable (0 points)
      • Does the scheme owner ensure that the accreditation or oversight assessment includes an on-site assessment of the CAB?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
      • Does the scheme owner ensure that the accreditation or oversight process includes a review of the performance of CABs and auditors in the field?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
        • Not applicable (0 points)
  • Claims & Traceability
    6/8
    • Traceability
      0/0
      • Does the scheme owner have a documented Chain of Custody standard or other traceability requirements?
        Answer: Not Applicable
        Possible answers
        • No (0 points)
        • Yes available on request (1 point)
        • Yes publicly available (2 points)
        • Not applicable (0 points)
      • Are there any CoC requirements for non-certified material, in case mixing of certified with uncertified inputs is allowed?
        Answer: Not Applicable
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Does the scheme owner require CABs to verify that all enterprises within the chain maintain accurate and accessible records that allow any certified product or batch of products to be traceable from the point of sale to the buyer?
        Answer: Not Applicable
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Are companies required to keep CoC records for at least the term of certificate validity?
        Answer: Not Applicable
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Does the scheme have a traceability system that enables checking of product flow between links of the supply chain?
        Answer: Not Applicable
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
    • Claims & Labelling
      6/8
      • Does the scheme owner make documented requirements governing the use of symbols, logos and claims available?
        Answer: Yes publicly
        Score: 2/2
        Possible answers
        • No (0 points)
        • Yes (on request) (1 point)
        • Yes publicly (2 points)
      • Do claims and labelling requirements ensure that claims or logos clearly indicate to what they apply?
        Answer: Yes
        Score: 1/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)

        Source:

        This section provides all industry players placing detergents, cleaners and maintenance products on the European market with artwork material, developed centrally by A.I.S.E. This material can be used without written contractual obligations. However, companies must respect the technical and legal guidelines provided by A.I.S.E. in each section. https://www.aise.eu/library/artwork.aspx This web page developed by A.I.S.E. aims at providing consistent communication across Europe on the label changes appearing on packaging of detergents and maintenance products, due to the implementation of the Classification, Labelling & Packaging Regulation (CLP). The material developed by A.I.S.E. and provided to its network comprises 2 leaflets: • one aimed at consumers • the other aimed at professional customers https://www.aise.eu/library/other-communication-toolkits/clp-label-changes-read-the-label-toolkit.aspx

      • Do claims requirements specify the types of claims that can be made for different types of CoC models, where the scheme owner allows for more than one model?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Are claims and label users required to use unique license numbers or other tracking mechanisms?
        Answer: Yes
        Score: 1/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)

        Source:

        Via the Charter KPI reporting (KPI 8)

      • Does the scheme owner require surveillance of the accurate use of claims and labels in the market, including a complaints mechanism to report misuse?
        Answer: No Information available
        Score: 0/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • Does the scheme require different claims depending on the percentage of certified / verified content in a product?
        Answer: Not Applicable
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)
      • What is the minimum percentage of a certified / verified input in a single ingredient product for a claim to be allowed for that product?
        Answer: Not Applicable
        Possible answers
        • 0-49% (1 point)
        • 50-74% (1 point)
        • 75-94% (2 points)
        • 95-100% (2 points)
        • Not specified (0 points)
        • Not applicable (0 points)
      • What is the minimum percentage of certified / verified material in a composite product for a claim to be allowed for that product?
        Answer: Not Applicable
        Possible answers
        • 0-20% (1 point)
        • 21-50% (1 point)
        • 51-74% (2 points)
        • 75-100% (2 points)
        • Not specified (0 points)
        • Not applicable (0 points)
      • Is the label accompanied by an explanatory text claim or a link to further information?
        Answer: Yes
        Score: 1/1
        Possible answers
        • Yes (1 point)
        • No (0 points)
        • Not applicable (0 points)

        Source:

        This section provides all industry players placing detergents, cleaners and maintenance products on the European market with artwork material, developed centrally by A.I.S.E. This material can be used without written contractual obligations. However, companies must respect the technical and legal guidelines provided by A.I.S.E. in each section. https://www.aise.eu/library/artwork.aspx Charter 2020+ LogoTechnical specifications https://www.sustainable-cleaning2020.com/company-area/charter-2020-documentation

      • Does the scheme have a procedure that defines specific consequences of misuse of claims?
        Answer: yes
        Score: 1/1
        Possible answers
        • No (0 points)
        • yes (1 point)

        Source:

        The following procedure shall be followed:  As soon as A.I.S.E. becomes aware of an alleged infringement by the Company, it will write to that Company giving full particulars of the event that might constitute an infringement of the Commitment taken, including the time period to remedy the infringement. The Company shall reply in writing within twenty-eight (28) days.  In the event that the Company agrees its behaviour does constitute an infringement of its Commitment, it shall remedy the breach within sixty (60) days (not including the twenty-eight (28) days indicated above) as requested by A.I.S.E. in the letter referred to above. This remedy may include a requirement to cease use of the Trademarks on the products until the infringement has been remedied.  If such failure/breach is cured by the Company within sixty (60) business days from receipt of such notice the termination by A.I.S.E. for the respective failure or breach shall be null and void.  In the event that A.I.S.E. and the Company do not come to an agreement on the alleged infringement, A.I.S.E. will refer the matter to an independent verifier whose assessment will be definitive for the purpose of assessing the infringement.  If the verification carried out shows proof of an infringement, A.I.S.E. reserves the right to charge the Company a fee covering the administrative expenses incurred by the A.I.S.E. for this verification up to ten thousand (10,000) Euros per infringing Product, payable within twenty-eight (28) days. Where the verifier confirms the infringement, the Company will be requested by A.I.S.E. to remedy the infringement within sixty (60) days. The remedy may include a requirement to cease use of the Trademarks on the infringing products until the infringement has been remedied. Termination may also be sought for the Charter Commitment Letter


En­vir­on­ment 64%

  • Aquatic Toxicity
  • Biodegradability of Substances
  • Chemicals harmful to human health
  • Quantity of Packaging
  • Recyclability of Packaging Material
  • Consumer information regarding sustainable use and disposal of product
  • Chemicals
    5/12
    • Chemical Use
      5/12
      • Does the standard include criteria on chemicals listed on the REACH Candidate List as substances of very high concern?
        Answer: Basic: Restrict use
        Degree of Obligation: Immediately
        Score: 1/2
        Possible answers
        • Basic: Restrict use (1 point)
        • Advanced: Prohibit use except for defined derogations (2 points)

        Excerpt from standard:

        Raw Material Selection Companies will work to continually improve raw material selection, balanced across the three sustainability pillars (social, economic and environmental) by the following actions: 1. Setting and reviewing specifications for individual raw materials that seek to optimise sustainability in sourcing and by ensuring efficient and reliable processing and formulation into products. 2. Selecting raw materials in a way that looks to: a. Establish safety through Raw Material Risk Assessment, by i. carrying out a risk-based assessment ii. minimising as much as possible the use of substances with intrinsic hazardous properties, such as carcinogenic, mutagenic, and toxic for reproduction (CMR), endocrine disruptors (ED) and Substances of Very High Concern as defined in Article 57 and identified in accordance with Article 59(1), of the “REACH Regulation” (EC) No 1907/2006 and subsequent amendments. This includes substances subject to restriction according to REACH Annex XV and substances regulated or restricted under other jurisdictions and regulations. b. Manage risks to human health and the environment, by favouring ingredients: i. where the margins of safety are wide ii. which are readily biodegradable iii. which are less likely to bio-accumulate [...] The risk assessment shall be either conducted in the framework of the applicable legislation, mainly the REACH Regulation, or, in those cases where REACH does not apply, in a consistent manner to its principles. Companies shall also verify the formulations of products which intend to carry the Charter product ASP logo via the Charter ESC check. In addition to REACH, all relevant legislation shall be considered before assessing their formulations via the Charter Environmental Safety Check (ESC) approach. . Alternatively, companies shall obtain a documented safety evaluation from suppliers or through collaborative networks and confirm it as appropriate to the circumstances of their use.

        Referenzdokumente:

        A) Raw material selection, including safety evaluation of raw materials (essential)

      • Does the standard include criteria on ready biodegradability of substances?
        Answer: Basic: Monitor and restrict use
        Degree of Obligation: Immediately
        Score: 1/2
        Possible answers
        • Basic: Monitor and restrict use (1 point)
        • Advanced: Prohibit use (2 points)

        Excerpt from standard:

        Raw Material Selection Companies will work to continually improve raw material selection, balanced across the three sustainability pillars (social, economic and environmental) by the following actions: [...] 2. Selecting raw materials in a way that looks to: [...] b. Manage risks to human health and the environment, by favouring ingredients: i. where the margins of safety are wide ii. which are readily biodegradable iii. which are less likely to bio-accumulate Indicator 3) POORLY BIODEGRADABLE ORGANICS (PBO’s) USED (contributes to SDG 6) Introduction Poorly biodegradable organic compounds (PBOs) have been in the public’s attention as a potential long-term environmental issue. The Charter PBO Indicator is intended to call companies’ attention to reducing these substances whenever the reduction would bring environmental benefit and would be technically feasible. Measuring Unit All companies report: a) the total amount of chemical raw materials used, in tonnes; b) the purchased quantities of chemicals (according to the Charter PBO-list) in weight (tonnes) Reporting guidelines  Definition of the Poorly Biodegradable Organics: Substances/materials that are neither readily nor inherently biodegradable1 have been included in the Charter PBO List (see annex II) and the Charter reporting shall be based on this List. It is likely that the List will not contain all chemicals2 used by companies participating to the Charter. If a known PBO not covered by the Charter PBO List is used by a company this substance/material shall also be reported against the PBO key performance indicator.  All products produced and sold to the household and/or PC&H cleaning applications shall be considered when the PBOs are reported.  Reporting shall cover active substance without water included.

        Referenzdokumente:

        A) Raw material selection, including safety evaluation of raw materials (essential) Indicator 3) POORLY BIODEGRADABLE ORGANICS (PBO’s) USED (contributes to SDG 6)

      • Does the standard include criteria on H statements?
        Answer: Basic: Restrict use by e.g. a risk based approach
        Degree of Obligation: Immediately
        Score: 1/2
        Possible answers
        • Basic: Restrict use by e.g. a risk based approach (1 point)
        • Advanced: Prohibit use with exemptions for some ingredients (2 points)

        Excerpt from standard:

        Raw Material Selection Companies will work to continually improve raw material selection, balanced across the three sustainability pillars (social, economic and environmental) by the following actions: 1. Setting and reviewing specifications for individual raw materials that seek to optimise sustainability in sourcing and by ensuring efficient and reliable processing and formulation into products. 2. Selecting raw materials in a way that looks to: a. Establish safety through Raw Material Risk Assessment, by i. carrying out a risk-based assessment ii. minimising as much as possible the use of substances with intrinsic hazardous properties, such as carcinogenic, mutagenic, and toxic for reproduction (CMR), endocrine disruptors (ED) and Substances of Very High Concern as defined in Article 57 and identified in accordance with Article 59(1), of the “REACH Regulation” (EC) No 1907/2006 and subsequent amendments. This includes substances subject to restriction according to REACH Annex XV and substances regulated or restricted under other jurisdictions and regulations. b. Manage risks to human health and the environment, by favouring ingredients: i. where the margins of safety are wide ii. which are readily biodegradable iii. which are less likely to bio-accumulate

        Referenzdokumente:

        A) Raw material selection, including safety evaluation of raw materials (essential)

      • Does the scheme include criteria on other substances which have impact on human health and the environment?
        Answer: Basic: Restrict use
        Degree of Obligation: Immediately
        Score: 1/2
        Possible answers
        • Basic: Restrict use (1 point)
        • Advanced: Prohibit use (2 points)

        Excerpt from standard:

        Introduction Poorly biodegradable organic compounds (PBOs) have been in the public’s attention as a potential long-term environmental issue. The Charter PBO Indicator is intended to call companies’ attention to reducing these substances whenever the reduction would bring environmental benefit and would be technically feasible. Measuring Unit All companies report: a) the total amount of chemical raw materials used, in tonnes; b) the purchased quantities of chemicals (according to the Charter PBO-list) in weight (tonnes) Reporting guidelines  Definition of the Poorly Biodegradable Organics: Substances/materials that are neither readily nor inherently biodegradable1 have been included in the Charter PBO List (see annex II) and the Charter reporting shall be based on this List. It is likely that the List will not contain all chemicals2 used by companies participating to the Charter. If a known PBO not covered by the Charter PBO List is used by a company this substance/material shall also be reported against the PBO key performance indicator.  All products produced and sold to the household and/or PC&H cleaning applications shall be considered when the PBOs are reported.  Reporting shall cover active substance without water included. ANNEX II Poorly Biodegradable Organics (PBO) in products subject to the A.I.S.E. Charter Below is a list of major chemical groups or chemicals representing product ingredients that are considered to fulfil the criteria for PBO, i.e. being neither readily nor inherently biodegradable*. A few of these chemical groups may also include biodegradable elements which can be exempted from PBO assignment provided it is justified by concrete data. It is inevitable this list will not contain all chemicals used by A.I.S.E. member companies or associations. If a known PBO not covered by the list below is in use this should also be reported against the PBO key performance indicator within the A.I.S.E. Charter for Sustainable Development. *Organic substances are considered PBO if their biodegradability is below 70% in an inherent biodegradability test system (SCAS or Zahn-Wellens test). This threshold is a priori exceeded by readily biodegradable substances. Another test method used to test for biodegradation is the OECD 303A test. This cannot be considered on its own as evidence of inherent biodegradation, however, if there is supporting evidence to demonstrate that the substance can be degraded (biotically or abiotically) to a level greater than 70% in the environment without a contribution of other mechanisms e.g. adsorption, the substance would not be considered a PBO. It is important to consider the data of the individual substance. Substances not appearing on the PBO list, but for which there is a structural indication that they are likely not inherently biodegradable, or for which data are available showing lack of inherent biodegradability, should be considered as PBOs. PBO Chemicals/Chemical Classes Examples include: Polymers: [...] Substance groups and individual substances: [...] Phthalocyanine based dyes Organic dyes and pigments (Except representatives shown to be outside PBO definition) [...]

        Referenzdokumente:

        Indicator 3) POORLY BIODEGRADABLE ORGANICS (PBO’s) USED (contributes to SDG 6)

      • Does the standard include criteria on limitations of aquatic toxicity of the product?
        Answer: Basic: Limitation of aquatic toxicity
        Degree of Obligation: Immediately
        Score: 1/2
        Possible answers
        • Basic: Limitation of aquatic toxicity (1 point)
        • Advanced: Definition of a product specific critical dilution volume (2 points)

        Excerpt from standard:

        To qualify their products as achieving Advanced Sustainability Profile (ASP) status for the relevant category, A.I.S.E. Charter member companies must, in addition to meeting all the other ASP criteria, be able to confirm environmental safety of their product in terms of each ingredient using the ESC Tool. A product is considered to meet this requirement of ASP status if all ingredients can be shown, by using the ESC spreadsheet Tool (Stage 1), to give projected environmental concentrations which are below the predicted no-effect concentration for aquatic toxicity. This concept is well established for performing environmental risk assessment. The ESC Tool contains relevant data on most of the ingredients used in the ASP product categories: • solid and liquid laundry detergents • fabric conditioners • automatic dishwash detergents • dilutable all-purpose cleaners (including floor cleaners), • trigger sprays (glass/window, bathroom, kitchen and hard surface all-purpose cleaners), • manual-dishwash detergents, • toilet cleaners and • professional building care products. This has been reviewed and refined where necessary for these product categories by the A.I.S.E. ESC experts but there are provisions for companies both to refine these data where necessary and to add other ingredients not already included in the ESC Tool. To pass the ESC check, no result should be coloured Red after evaluation in the Tool. If no results are red for your product formulation, it has passed the ESC check and has qualified as meeting that requirement of ASP status. If one or more results are red, or some ingredient(s) are not already in the Tool, you will need to conduct a Stage 2 ESC check if you wish to qualify for the ASP. This Manual is accompanied by the ESC Tool Version 8.0 Excel calculation workbook itself and by an overall flowchart document highlighting the main steps of the ESC process.

        Referenzdokumente:

        1. Introduction

      • Does the standard include criteria on the prohibition of microplastic?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
      • Does the standard include criteria on the limited use of propellants?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
  • Water
    2/2
    • Water use
      2/2
      • Does the standard include criteria on water consumption in the production phase?
        Answer: Advanced: Monitor water volumes & increase efficiency
        Degree of Obligation: Immediately
        Score: 2/2
        Possible answers
        • Basic: Monitor volumes of water consumption over time (1 point)
        • Advanced: Monitor water volumes & increase efficiency (2 points)

        Excerpt from standard:

        D) Resource Use Policy (essential) Companies shall establish and maintain control arrangements that seek to continually improve sustainability, balanced across the three sustainability pillars by using more efficiently the four key resources used in their own or other production process and in the use of their products: • Energy • Water • Raw materials • Packaging A.I.S.E. CHARTER FOR SUSTAINABLE CLEANING KPI Detailed Explanation Version 1 January 2021 “CHARTER 2020+” Indicator 5) CONSUMED WATER (contributes to SDGs 6 and 12) Measuring unit All companies report: a) the amount of water (potable and non-potable) consumed per annum expressed in m3 of water. Reporting guidelines:  This information is generally available on the invoice from the water supplier. In the case of on site water sources e.g. wells, it should be measured using a meter.  Water added directly in the products is to be included in this indicator.

        Referenzdokumente:

        A.I.S.E. CHARTER FOR SUSTAINABLE CLEANING CSP Detailed Explanation Version 15 June 2020 “CHARTER 2020+” D) Resource Use Policy (essential)

  • Inputs
    3/4
    • Packaging
      3/4
      • Does the standard include criteria on the quantity of packaging?
        Answer: Basic: General requirement to minimize the amount of material used
        Degree of Obligation: Transition Period
        Score: 1/2
        Possible answers
        • Basic: General requirement to minimize the amount of material used (1 point)
        • Advanced: Defined calculations to measure the quantity of packaging (2 points)

        Excerpt from standard:

        Whilst packaging should clearly fulfil its essential functions, companies shall design packaging and select packaging materials for their products in a way that seeks to improve the sustainability of those products and their packaging across their life-cycles. The packaging system design and material selection shall seek to: • minimise packaging volume and weight, • minimise environmental impacts and improve sustainability of the complete packaging system (i.e. primary, secondary and tertiary packaging) across the whole life cycle of the system. To the extent that it can help achieve this, the packaging system shall be designed to be practically recyclable in the markets where the products will be placed on the market. To support all companies manufacturing and/or placing detergents, cleaners and maintenance products on the market, A.I.S.E. has developed high-level principles to design sustainable plastic packaging for products, with a focus on recyclability - download the guidelines here. In addition, companies shall o consider the use of recycled material where economically available, legally allowable and technically feasible o consider the use of reuse/refill packs and/or returnable containers • permit recovery after use as materials, as energy or by composting. Wherever practicable, the packaging components should be easily separable to facilitate recovery • encourage environmentally responsible use of the contents and disposal of the used packaging • minimise contamination that may arise as emissions or leach from the material when packaging waste is incinerated or landfilled • not inappropriately appeal to children (e.g. toy-shape products specifically intended to attract children). The optimisation with regard to resource use is expected to positively impact simultaneously both, the environmental footprint and the economics of a given packaged product. However, optimising resource use must not be done at the expense of the related social aspects (e.g. child-resistant closures, consumer convenience, etc.).

        Referenzdokumente:

        C) Packaging design and selection (within 3 years)

      • Does the standard include criteria on the packaging material in order to facilitate recycling?
        Answer: Advanced: Recyclability of packaging material AND the use of recycled material in packaging
        Degree of Obligation: Transition Period
        Score: 2/2
        Possible answers
        • Basic: Either recyclability of packaging material OR the use of recycled material in packaging (1 point)
        • Advanced: Recyclability of packaging material AND the use of recycled material in packaging (2 points)

        Excerpt from standard:

        Whilst packaging should clearly fulfil its essential functions, companies shall design packaging and select packaging materials for their products in a way that seeks to improve the sustainability of those products and their packaging across their life-cycles. The packaging system design and material selection shall seek to: • minimise packaging volume and weight, • minimise environmental impacts and improve sustainability of the complete packaging system (i.e. primary, secondary and tertiary packaging) across the whole life cycle of the system. To the extent that it can help achieve this, the packaging system shall be designed to be practically recyclable in the markets where the products will be placed on the market. To support all companies manufacturing and/or placing detergents, cleaners and maintenance products on the market, A.I.S.E. has developed high-level principles to design sustainable plastic packaging for products, with a focus on recyclability - download the guidelines here. In addition, companies shall o consider the use of recycled material where economically available, legally allowable and technically feasible o consider the use of reuse/refill packs and/or returnable containers • permit recovery after use as materials, as energy or by composting. Wherever practicable, the packaging components should be easily separable to facilitate recovery • encourage environmentally responsible use of the contents and disposal of the used packaging • minimise contamination that may arise as emissions or leach from the material when packaging waste is incinerated or landfilled • not inappropriately appeal to children (e.g. toy-shape products specifically intended to attract children). The optimisation with regard to resource use is expected to positively impact simultaneously both, the environmental footprint and the economics of a given packaged product. However, optimising resource use must not be done at the expense of the related social aspects (e.g. child-resistant closures, consumer convenience, etc.).

        Referenzdokumente:

        C) Packaging design and selection (within 3 years) Board packaging – recycled content"

  • Energy & Climate
    2/2
    • Climate Change Mitigation
      2/2
      • Does the standard include criteria on energy consumption in the production phase?
        Answer: Advanced: Increase efficiency OR increase use of renewables
        Degree of Obligation: Immediately
        Score: 2/2
        Possible answers
        • Basic: Monitor energy consumption over time (1 point)
        • Advanced: Increase efficiency OR increase use of renewables (2 points)

        Excerpt from standard:

        Companies shall establish and maintain control arrangements that seek to continually improve sustainability, balanced across the three sustainability pillars by using more efficiently the four key resources used in their own or other production process and in the use of their products: • Energy • Water • Raw materials • Packaging

        Referenzdokumente:

        D) Resource Use Policy (essential)

  • Waste and Air Pollution
    1/2
    • Waste Management
      1/2
      • Does the standard include criteria on volumes of waste?
        Answer: -
        Degree of Obligation: Immediately
        Score: 0/1
        Possible answers
        • Basic: -
        • Advanced: Reduction of volumes of waste (1 point)

        Excerpt from standard:

        Measuring unit All companies report: a) the total amount of waste (hazardous and non-hazardous) sent off site per annum expressed in tonnes; b) of which the amount of hazardous waste sent off-site per annum in tonnes. Reporting guidelines:  Waste that is reused or recycled should not be included;  Waste that is stored on site should not be reported until it leaves the site;  The classification of waste as either hazardous or non-hazardous should be based on the local legislation for the reported country / countries.

        Referenzdokumente:

        Indicator 6) WASTE – Off Site, For Disposal (Total Waste - Hazardous plus Non-Hazardous) (contributes to SDGs 3, 6 and 12)

      • Does the scheme include criteria on consumer information on the sustainable use and disposal of the product?
        Answer: Advanced: Consumer information on the sustainable use of the product
        Degree of Obligation: Transition Period
        Score: 1/1
        Possible answers
        • Basic: -
        • Advanced: Consumer information on the sustainable use of the product (1 point)

        Excerpt from standard:

        Safe use icons usage policy Companies shall establish a policy of providing direct access to information to guide consumers and users in the safe use and disposal of products and packaging. Specifically, this policy shall have as its aim that the safe use advice be used on household products as set out in the corresponding A.I.S.E. guidelines using pictograms and standard phrases are properly communicated to consumers (accessible via www.aise.eu/library/artwork.aspx) . For professional products, this policy shall be aimed to maximizing the usage of relevant pictograms developed by A.I.S.E. for the Professional Cleaning & Health (PC&H) sector (accessible via www.aise.eu/library/artwork.aspx). For products carrying or intended to carry the Charter ASP logo, this is a specific requirement specified in the product category ASP criteria. In a business-to-business situation, companies shall provide additional communication means such as personal contacts (account management), training (in-house or on-site), technical service and technical product information sheets. Best use information usage policy The company shall establish a policy of providing to the consumer and end-user adequate best use information in order to encourage sustainability in the use phase. This may be through on-pack or other reference to the www.cleanright.eu portal and/or through the use of relevant A.I.S.E. category best use information across relevant SKUs, subject to product appropriateness, suitability and label space. For products carrying or intended to carry the Charter ASP logo, there is a specific requirement for specified information according to category (best use cleanright tips). For the purpose of verification, the company shall provide evidence of the existence of such a policy and that it is included in compliance reviews. The details of specific requirements to be communicated by companies as per industry guidance is provided in each Advanced Sustainability profile, per product category.”

        Referenzdokumente:

        J) Consumer and User Information (within 3 years)

  • Environmental Management
    2/2
    • Does the standard include criteria on environmental policy or management instruments (like EMAS or ISO 14001)?
      Answer: Advanced: Certification (third party) of final manufacturing plant
      Degree of Obligation: Immediately
      Score: 2/2
      Possible answers
      • Basic: Verification (self-declaration) of final manufacturing plant (1 point)
      • Advanced: Certification (third party) of final manufacturing plant (2 points)

      Excerpt from standard:

      Companies shall establish, document, implement, maintain and continually improve an environmental management system (EMS) in relation to their manufacturing activities. The EMS, which will be appropriate to the nature and scale and environmental impacts of their activities, products and services, will ensure that: • Significant environmental aspects of the company’s operations that may adversely impact the environment are identified • Objectives and targets are set and documented, a programme to achieve those objectives and targets is in place, and roles and responsibilities are defined and documented • All employees are trained, competent for the tasks they perform, and aware of the consequences of failures • Operations that are associated with identified significant environmental aspects are planned to ensure they are carried out under specified conditions • Emergency situations and potential risk areas that may impact the environment have been identified and procedures to prevent or mitigate associated environmental impacts are in place, and periodically tested and reviewed • Procedures are in place to: o Monitor and measure the identified, significant environmental aspects, regularly via the annual Charter KPI reporting. In addition, the global SDGs and accompanying reporting guidelines (e.g. UN Global Compact and GRI) provide a comprehensive framework for companies for this purpose via https://www.globalreporting.org/information/SDGs/Pages/Reporting-on-theSDGs.aspx . o Periodically evaluate compliance with legal and other relevant requirements o Control non-conformities and take corrective and preventive actions o Maintain appropriate records • Senior management review takes place at regular intervals and assesses opportunities for improvements and changes to the policy, the system and objectives and targets

      Referenzdokumente:

      F) Manufacturing environmental management (essential)

  • Quality
    1/1
    • Quality and Suitability
      1/1
      • Does the standard include criteria on the fitness for use of the product for the intended purpose?
        Answer: Yes
        Degree of Obligation: Transition Period
        Score: 1/1
        Possible answers
        • No (0 points)
        • Yes (1 point)

        Excerpt from standard:

        Best use information usage policy The company shall establish a policy of providing to the consumer and end-user adequate best use information in order to encourage sustainability in the use phase. This may be through on-pack or other reference to the www.cleanright.eu portal and/or through the use of relevant A.I.S.E. category best use information across relevant SKUs, subject to product appropriateness, suitability and label space. For products carrying or intended to carry the Charter ASP logo, there is a specific requirement for specified information according to category (best use cleanright tips).

        Referenzdokumente:

        J) Consumer and User Information (within 3 years)


So­cio-E­co­nom­ic 31%

  • Verification of Core Labour Standards along the Supply Chain
  • Equal Opportunities
  • CSR Strategy
  • Labour Rights and Working Conditions
    1/4
    • ILO Core Conventions
      0/2
      • Does the standard require compliance with (at least) all ILO core labour standards for different suppliers along the supply chain?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/2
        Possible answers
        • No (0 points)
        • Yes (1 point)
    • Health and Safety
      1/2
      • Does the standard include criteria on occupational health and safety, as defined in ILO 155?
        Answer: Basic: Partial compliance with ILO 155
        Degree of Obligation: Immediately
        Score: 1/2
        Possible answers
        • Basic: Partial compliance with ILO 155 (1 point)
        • Advanced: Full compliance with ILO 155 (2 points)

        Excerpt from standard:

        a) Companies shall establish, document, implement, maintain and continually improve a corporate social responsibility policy. Global trends and changing stakeholder expectations make companies realize the value of incorporating social beside environmental sustainability into core operations. Companies with integrated social and environmental sustainability strategies, governance structure and implementation underpinned by mature management systems are better prepared to face financial and non-financial risks, challenges, and grab emerging opportunities to gain long-term competitive advantage. Building and maintaining such systems requires executive buy-in, involvement of staff and stakeholder engagement in order to: • Assess risks related to social sustainability areas • Define what social areas are important for, i.e. have relevant impact on, the business and its environment • Diligently and responsibly manage priority risk areas from commitment to supplier engagement • Be transparent about structure, processes, performance, success and challenges. Targeting those aspects, comprehensive Social Responsibility Guidance and a self-evaluation tool are provided by A.I.S.E. (see www.aise.eu/csr). b) Companies shall establish, document, implement, maintain and continually improve an occupational health and safety management system (OHSMS) in relation to their manufacturing activities. The OHSMS, which will be appropriate to the nature and scale and occupational health and safety impacts of their activities, products and services; will ensure that: • Hazards arising from and within their manufacturing activities that may have a significant impact on occupational health and safety are identified and risk assessments made • Significant occupational health and safety risks that are identified by these assessments are eliminated or controlled effectively • Emergency situations and potential accidents that may impact occupational health and safety have been identified, procedures to prevent or mitigate such impacts are in place, and these are periodically tested and reviewed • Senior management review takes place at planned intervals and assesses opportunities for improvements and changes to the system and to objectives and targets Specifically, where the manufacturing operations involve use or handling of enzymes, companies will follow the A.I.S.E. “Guidelines for the Safe Handling of Enzymes in Detergent Manufacturing” or other approaches which give an equivalent level of protection. In addition, it is also possible to make use of the material developed by A.I.S.E. and AMFEP (European Association of Enzymes Manufacturer) to train employees on safety procedures in this regard (available here).

        Referenzdokumente:

        E) Social Responsibility (SR) policy and Occupational health and safety management (essential)

  • Business Practice and Ethical Issues
    1/2
    • Economic Development and Fair Business Practice
      1/1
      • Does the standard include a requirement for compliance with relevant local, regional and national laws and regulations?
        Answer: Yes
        Degree of Obligation: Immediately
        Score: 1/1
        Possible answers
        • No (0 points)
        • Yes (1 point)

        Excerpt from standard:

        II. Operational Framework For all operations under the company’s own control, CSPs shall be implemented within frameworks that contain two basic commitments: 1. Compliance with all applicable legal requirements as a fundamental minimum; 2. Continual improvement of sustainability balanced across the three pillars – social, economic and environmental – the latter being assessed across the life cycle of products.

        Referenzdokumente:

        I. General conditions

    • Corruption and Bribery
      0/1
      • Does the standard include criteria on the prevention of corruption and bribery?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
  • Company Responsibility
    2/7
    • Company Responsibility in Europe
      2/5
      • Does the standard require the implementation of measures that aim at generating equal economic opportunities for women and men?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
      • Does the standard require the definition of a company-wide CSR strategy?
        Answer: Advanced: CSR strategy is publicly available
        Degree of Obligation: Immediately
        Score: 2/2
        Possible answers
        • Basic: A CSR strategy is defined (1 point)
        • Advanced: CSR strategy is publicly available (2 points)

        Excerpt from standard:

        a) Companies shall establish, document, implement, maintain and continually improve a corporate social responsibility policy. Global trends and changing stakeholder expectations make companies realize the value of incorporating social beside environmental sustainability into core operations. Companies with integrated social and environmental sustainability strategies, governance structure and implementation underpinned by mature management systems are better prepared to face financial and non-financial risks, challenges, and grab emerging opportunities to gain long-term competitive advantage. Building and maintaining such systems requires executive buy-in, involvement of staff and stakeholder engagement in order to: • Assess risks related to social sustainability areas • Define what social areas are important for, i.e. have relevant impact on, the business and its environment • Diligently and responsibly manage priority risk areas from commitment to supplier engagement • Be transparent about structure, processes, performance, success and challenges. Targeting those aspects, comprehensive Social Responsibility Guidance and a self-evaluation tool are provided by A.I.S.E. (see www.aise.eu/csr).

        Referenzdokumente:

        E) Social Responsibility (SR) policy and Occupational health and safety management (essential)

      • Does the standard include criteria on community engagement?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
      • Does the standard include requirements on measures that aim at managing demographic change?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/1
        Possible answers
        • No (0 points)
        • Yes (1 point)
    • Impact Assessment
      0/2
      • Does the standard include criteria on assessing the impacts of operations on human rights?
        Answer: No
        Degree of Obligation: Not covered
        Score: 0/2
        Possible answers
        • No (0 points)
        • Yes (1 point)

Which lifecycle phases are covered by the standard?

Raw materials extraction and production

Cultivation of renewable raw materials (e.g. palm oil) and/or extraction and production of ingredients

Manufacturing

Production of detergents and cleaning agents by the mixing of various ingredients (vegetable or petroleum-based)

Transportation / distribution

Transport routes from one production stage to the next and to end users

Products use and consumption

Usage of detergents and cleaning agents

End-of-life

Proper disposal of packaging along with degradability and toxicity of the product (in water) after its use